ABTA Protection

Evaneos SA is a Member of ABTA, (membership number P7051). ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA on 020 3117 0500, or www.abta.com.

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, check www.gov.uk/foreign-travel-advice.

Secure Payment Guarantee

Evaneos Travel's secure payment platform enables you to make transactions to your local travel agency by credit card, debit card or direct debit in GBP (£), without additional fees. Evaneos Travel also holds a financial guarantee agreement with Atradius that protects all funds paid by the traveller.

Agency Quality Guarantee

At Evaneos Travel, we have an entire team dedicated to the selection, monitoring, and assistance of all our local travel agencies. Our selection criteria is so strict that only 9% of the agencies contacted by Evaneos Travel are listed on our platform. They comprise English-speaking, on-site experts specialising in the creation of tailor-made holidays for British travellers. Find out more about our local agencies here.

Traveller Feedback Guarantee

Absolutely all reviews given by Evaneos Travel's travellers are uploaded to our website. Furthermore, only a traveller who has set off on a trip with one of Evaneos Travel's partner agencies has the ability to leave feedback online, so every comment is genuine and unedited, and so far 97% of our travellers have been satisfied! 

Guarantee Against Agency Default

In the unlikely event of a local agency default (bankruptcy, discontinuation of managers etc), Evaneos Travel commits itself to replacing all services agreed between the traveller and the agency in default with that of another agency. This way, you can set off on your incredible trip as planned.

Trusted Third Party Guarantee

As your trusted Third Party, Evaneos Travel is there to assist each and every traveller and local agent with their communication and organisation of travel plans, before, during, and after the trip. We're here as your friendly support system, monitoring and advising wherever necessary. If you require our intervention in the communication with your local travel agent at any point, do not hesitate to contact us immediately: 
Contact Evaneos Travel.

Travel Insurance

In partnership with Chapka Insurance, Evaneos travellers can benefit from 3 types of travel insurance designed specifically for tailor-made travel. For more information, click here.